How to Refund a Sale

  1. To fully refund a completed sale, tap Functions > Refund sale

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  2. You will be asked to enter the Location ID, Device Number, and Ticket Number from the receipt

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    Here is an example to show you where you can find this information on the receipt:

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  3. Select the products to be returned using the +/- buttons. You can choose to return only individual line items or select them all to return the entire sale. Then tap OK

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  4. Tap the Payment button

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  5. Choose the EFT option to complete the refund and return the funds to the customer

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